Acts of Service

Five services.
One supported honest number.

Each engagement ends the same way: with your insurer negotiating against documented evidence instead of against you.

Robert L. McDorman reviewing a claim at his laptop

Appraisal Clause Invocation & Appraisals

What it is

The formal exercise of your policy's appraisal provision — the right Robert spent a decade making mandatory in every Texas auto policy.

When you need it

You and your insurer disagree on the amount of loss and negotiation has stalled. Invoking the clause moves the dispute from opinion to procedure.

What happens next

We invoke on your behalf your policy right to appraisal, work with your appointed appraiser, and put a documented loss value on the record — so both sides of the dispute finally carry weight.

Invoke your rights

Insurance Total Loss Market Evaluations

What it is

We independently review your independent 3rd-party appraiser's and the carrier's independent 3rd-party appraiser's Actual Cash Value appraisals, review comparable sales, research and document the vehicle's condition, options, and aftermarket adds, and produce a certified evaluation of your loss the insurer has to answer.

When you need it

Your vehicle was declared a total loss and the offer feels light. It often is; the difference between the offer and the market is rarely in your favor — by design.

What happens next

We pull comparable sales, document the vehicle's condition and options, and produce a certified evaluation your insurer has to answer to.

Invoke your rights

Mechanical & Body Shop Repair Evaluations

What it is

An expert review of repair quality, completeness, and cost — whether the work restored the vehicle or merely closed the ticket.

When you need it

Repairs seem incomplete, the shop and insurer disagree on scope, or you suspect the estimate missed what the impact didn't.

What happens next

Independent inspection and a written evaluation of what was done, what wasn't, and what it should have cost.

Invoke your rights

Diminished Value Assessments

What it is

A repaired vehicle is not an unwrecked vehicle, and the market knows it. Diminished value is the gap — and it's recoverable.

When you need it

Your car was damaged, repaired well, and is still worth thousands less than before the accident. That loss is real, and it is yours to claim.

What happens next

We quantify the pre-accident and post-repair market values from your independent 3rd-party appraiser and the carrier offer, and document the difference — so the loss stops being invisible.

Invoke your rights

Umpire Engagements

What it is

When two appraisers disagree, a neutral umpire decides. Robert serves as that umpire — a valuation authority both sides can accept.

When you need it

You're an appraiser or counsel in a stalled appraisal needing a neutral with four decades of vehicle-value expertise and no side to favor.

What happens next

Review of both independent 3rd-party appraisers' loss statements, independent analysis, and an unbiased decision rendered without prejudice — on the evidence, nothing else.

Understanding the process can help you make more informed decisions about your claim.

Invoke your rights